Please allow up up to 3 business days for orders to be processed and shipped. Expected arrival date for international orders is approximately 10-14 days from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside. All orders are shipped via FEDEX or UPS. For more information please visit Shipping & Returns

We are glad to accept a return request of any full price, unworn, unwashed, merchandise with tags attached within 14 days of receipt of your online order. Returns must be shipped within 14 days of approval. No refunds or exchanges are available for pre-ordered or custom-made items, final sale items, or fragrances. All sales are final after 14 days of receipt. Customers are responsible for all return shipping costs incurred. For more information regarding the returns process please visit our Refund Policy page.

Have a question for our customer service team? Please contact us by emailing orders@batsheva.com for any questions or concerns.