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Receive 15% off your order of $500 or more Enter code BAT500 at checkout

Returns and exchanges

To start your return, enter your order number and email address or phone number

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Sale items or items purchased with holiday discount are only returnable for exchange or store credit

  

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn with original tags attached

 

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for returns
  • Original shipping charges or duties and fees imposed by internatonal agencies are non-refundable
  • You are responsible for any charges for shipping your return

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Use coupon code ZABARS for 20% off your first order (not valid on sale items & furniture).

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