How are orders shipped?

Please allow up up to 3 business days for orders to be processed and shipped.

Availability of products is not guaranteed.

If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

Buyer will receive an order confirmation when the order has been placed and a shipment confirmation with the shipping tracking number once the order has been shipped.

Signature is required unless you note otherwise.

Expected arrival date for international orders is approximately 10-14 days from the order date.

For international orders, a customs duty will be charged to you depending upon the country in which you reside. Batsheva is not responsible for payment of this duty.

If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.

All orders are shipped via FEDEX or UPS.

What are the shipping fees?

All domestic orders over $250 are shipped free of charge.

If you would like expedited shipping (2 business days) within the United States, the fee is $20.

Canada Shipping is $35.

All other International Shipping is $85.

What forms of payment are accepted?

We accept all major credit cards, Apply Pay, Shop Pay, Facebook Pay, Google Pay, and Paypal.

How do I return or exchange an item?

We are glad to exchange or refund any full price, unworn, unwashed, merchandise with tags attached within 14 days of receipt of your online order.

No refunds or exchanges are available for pre-orders, custom-made items or furniture.

All sales are final on sale merchandise.

Customer is responsible for return shipping costs and duty reimbursement in the case of international purchases.

Please contact orders@batsheva.com prior to sending a return or exchange.

Once your return has been received, please allow 2-3 business days to process to your original method of payment. Depending on your payment provider, refunds may take up to 5 business days to reflect in your account.

We hold the right to deny refunds if the returned merchandise does not meet our return policy requirements.

How do I know which size to order?

Please see our Size Guide